"I ordered 2 pendant lights from Lumens.com for a kitchen remodel. It wasn't the speediest shipping but we weren't in a hurry. I didn't think to inspect the lamps till over a month later and noticed a chip in one of the glass covers. Was worried that they wouldnt help as their website says you are to report damage within 48 hours after their arrival. Despite this, they were very helpful and sent me a new lamp without any hassle. Thank you lumens!"