Really bad product and Service - Microsoft Surface Pro 4
"I bought this product just over a year ago and had everything going wrong which is stated on different websites.
First the pen didn't work, then the screen doesn't want to connect to the Microsoft wireless adapter and now finally the touch screen doesn't work.
I have tried all the solutions on Microsoft's website to no avail.
The product has just gone out of warranty and now Expansys where I bought this from doesn't want to replace it.
Think carefully before buying anything from them.
See the emails below how they handle this
Me
7 Apr, 11:19 BST
To whom it may concern,
I bought a Microsoft Surface Pro 4 of the Orange South Africa website last year.
As Orange has left South Africa and the company they left as their contact information does not want help I thought it would be best contacting you guys as you resolved my last issue with this device.
I bought the Microsoft Surface Pro 4 last year and have had more problems that joy.
1. The wireless pen did not work and you guys replaced it.
2. I got the Microsoft Wireless adapter which works on and of
3. And now the touch screen has not been working for more than 3 months
a. I have tried everything on Microsoft’s website to fix the problem but nothing works.
I have really looked well after this device and it still looks as good as new.
I find it unacceptable that a device of this price gives you so many problems in just over a year that I have had this.
Find attached my invoice and previous problem emails.
Please advise what to do.
Regards,
Yves Zlatanov
8 Apr, 10:24 BST
Dear,
Thank you for your email.
Could you please provide me the reference of your order?
If it is still in the warranty which was 1 year, we can organize a repair.
Otherwise, we will not be able to help you for this case.
I remain at your disposal for any further assistance.
Thank you for contacting us.
Regards,
Yves
Me
10 Apr, 13:49 BST
Hi Yves,
Thank you for getting back to me.
My shipped order was 6DU0-DF1E-EA0E.
I have been trying to get hold of someone for the last 3 months in South Africa with the number supplied by Orange with no success.
The service has been really shocking.
The touch screen that doesn’t work is clearly a Microsoft surface pro 4 problem and this can been seen all over the internet.
It is unacceptable that you guys want to get out of this with the 1 year warranty excuse. There is clearly a problem with the product.
Where to from here?
Yves Zlatanov
10 Apr, 15:23 BST
Dear,
Thank you for your email.
As we are out of the warranty period, we can not organize anything for this item.
We can not help you for this case.
I remain at your disposal for any further assistance.
Thank you for contacting us.
Regards,
Yves
Me
10 Apr, 15:29 BST
This is totally unacceptable that you guys are not willing to help in anyway.
The problem is older than 3 months and I couldn’t get anybody to help me as orange isn’t in South Africa anymore.
So thank you for nothing.
And no email after this"