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preloader
2015-01-04
1/5
"DO NOT do business with glasses.com First they overcharged me. I am still awaiting the refund. The 5 day order, per web site... is going on 6 weeks... still not here. The free promotion of sun glass lens is bait and switch. Their web site said Oakley's were included. Then when I called, they said no but offered me a 20% discount. Five emails over two weeks, unanswered. Very poor service."

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preloader
2/5
"Complete Hose Job! I had to return a memory chip because I ordered the wrong one. The replacement was cheaper than the origonal and contrary to their web site...which says I may return until I am 100% satisfied for a full refund...they now say their policy is "store credit" and not a cash refund. It takes them a full week to respond to emails, and their online chat customer service is slow, rude, and ineffective. I went from happy customer to never again and they do not care. February 26 I contacted the supervisor and was promptly issued a cash refund to my credit card. It was explained as a misunderstanding. I will consider using this business again in the future, but I will be more carefull about ordering the correct part in the first place."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
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