"First I will start with, I'm not someone who ever does online reviews. Probably the 2nd/3rd time I've done one. I felt compelled to do one for them because my experience has been one of the best online/or even anywhere for that matter, regarding customers service I've had. By far, it was the best experience compared to any local retailer of opthamolic lenses I've ever had. Anyway, I ordered a pair of Oakley RXs regular glasses, not sunglasses. Sent in my prescription, did a PD measurement using a few different online tools. You receive many emails along the way when each phase of your order is complete. I then receive a phone call saying they see there is a progressive lens on the script, yet I ordered single vision. I've never tried progressive, and don't really need them, plus the lens are not as tall on the frames I orderd and thought it might be a problem, but went ahead and approved to upgrade and try them. I received the glasses within two days. After 5 minutes, couldn't stand the progressive lens, and it was a nightmare using them. So I sent an email asking what we could do. Within 10 minutes, they call me and say no problems, we will send the single vision lens, and a return shipping label no charge and get me what I wanted. No questions, no arguments, they just did it. Mind readers on customer service. The next day, I received my new replacement glasses. Shipped the old glasses back with the label and box, perfect experience. Can't say enough about their customer service, fast shipping, pre-paid returns etc.
So, fast forward 4 months, and while taking my glasses off, with both hands, the right frame arm just snaps off right at the very narrow point under the rubber arm. Design flaw IMO. So I sent an email Friday night at 945pm EST explaining the issue. Oakleys have a 2yr frame warranty on RX frames against defects. Within 10 minutes, they call me and apologize for having issues, and offer to replace the frames/glasses. They said they have had no issues with this frame, and can only do an exchange. But if I have problems again, they will gladly allow me to switch frames if needed. 10 minutes later, I received a pre-paid shipping label again. And by Monday afternoon, I had my replacement glasses. This was a weekend people!!!
I've read many reviews on here, and from reading the negative ones, they must have been written by competitors trying to sabotage them, or people who don't understand that an online retailer isn't going to do your job. Like not having valid prescriptions?!?! No kidding they won't fill it. Expect them to call YOUR Dr. to verify a script??? Forget it, I don't expect them to do either. Get a copy of your prescription from your Dr. yourself. It is just a phone call away and fax. The big mall retailer's will never give it to you or your PD. It is part of the prescription scam they perpetrate against the general public claiming "safety" issues. For a small percentage of the general public, status quo. For people who are savy and can handle most of the work themselves, this is a perfect alternative, glasses.com. The retailers locally know you are going online to get better service, and lower cost when you ask for PD, so they won't give you the numbers. As long as you have a prescription that is valid, and you can easily check your PD with tools online, which they offer as well to verify, no worries. Easy as pie! This will satisfy about 80% of the general public I would surmise. Only people who need their hands held every step of the way or with some special needs need to go to a retailer IMHO. Fine, go get hosed by them, they fill a niche, and you can move on. For the rest of us with simple single vision needs, or even basic progressive lenses, you really can't go wrong giving this place at try. If you aren't happy. So what?? 30 days full refund!! No questions or worries, and a prepaid shipping return label. Why do you think they can do that? Because retailer markups are so insanely high, like 400% and up!!! Online retailers like this can compete still, and cover overnight shipping because they aren't paying some high rent at the mall.---Lastly, another poster claimed a "professional" is required to ensure a proper fit? There might be a few people who require this, but in general, having some minimum wage worker at the big scam retailers that make you stand around for 30 minutes waiting for help, then try to up-sell you on "super HD vision lenses" or "special coatings" that takes days to receive your glass in "1hr" is pathetic. It costs $5 to manufacturer a opthamolic lens (no joke), and these retail places will up-charge you $20-50 "coatings" is shameful. Coatings/anti-reflective are always free on all of glasses.com lenses. FREE!
Honestly, I'm never buying glasses again from any retailer locally again for myself."