- STORE REVIEWS
- PRODUCT REVIEWS
2020-02-17
1/5
Lorex will not help me even after several attempts to resolve my issue!
"02-17-19
Lorex will not help me even after several attempts to resolve my issue!
When I updated my review on Google, I received an email from the Lorex Senior Retention & Feedback Manager. The manager stated to me in the email, "Right off the bat, you should understand that I am not Customer or Technical Support (I'm sure you've had your fill with those two departments) but more of a standalone department that oversees special cases. It's easier to see me more as Human Support than anything else. I’m really sorry you had to go through all this crap just for me to come across your case. I’m going to take a look to see why our tea, didn’t resolve this ordeal and, more importantly, could close the issue in a few emails".
Mr. Senior Retention & Feedback Manager, I have sent you multiple emails asking you to get back to me, and you have not! Just as the Customer and Technical Support Teams have lied to me, YOU have also lied to me by not returning my emails. Do you remember telling me in the same email, "Let’s start there- I promise the finish line is just ahead. I’m always around, Cheers,"?
I did receive two calls recently from the Lorex Technical Support Team. The person on the phone both times said the phone number so fast you could not pick up all ten digits. I even sent an email back to the Senior Retention & Feedback Manager explaining this, and you guessed it, He has not responded.
No wonder the Customer Service and Technical Support team does not provide customer service when their leadership does not provide customer services and lies to the customers.
Again, save your money and buy a different security camera system. I have six cameras that will not work since Lorex last upgraded their system, and they have failed to help me even with a five-year warranty that I purchased to protect my cameras.
Shane Hughbanks,
A very dissatisfied customer."
