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2023-07-19
1/5
Terrible Clearance Bath Bombs
"We purchased several hundred clearance bath bombs which appeared to be a great deal at the time. Upon arrival, the bath bombs did not match the photos in the slightest, used different ingredients than any of their other bath bombs, were clumpy and mis-shaped, and were extremely powdery, despite the fact they were wrapped in cellophane. We requested a refund/return and were told due to the items being clearance, a return could not be accepted. The product page for the item does not state anything about no returns, and we were told they only place on the website where it states that clearance is non-returnable is in the fine print on the return policy page. Our order was also missing items, and many incorrect items were shipped in their place. We also ordered "Natural Potpourri" but the actual product received was artificially colored. This will be our last order from Bulk Apothecary, despite many years of doing business with them. Many of their bath bombs can be purchased from companies like Made Natural for a fraction of the price, with the same names, colors, and ingredients, and with free shipping. I am now our hundreds of dollars and have product that cannot be sold because the quality is so poor it would tarnish my brand. If Bulk Apothecary would have owned up to their misleading website information and accepted a return, all of this would have been avoided."
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