- STORE REVIEWS
- PRODUCT REVIEWS
2018-02-27
1/5
Missing Refund
"I ordered shoes, that I received on a Saturday, and returned on a Monday. I waited 3 weeks before I contacted the company about my return status. This is the response
Thank you for contacting our Customer Care Team. We are not showing your returned item being processed at this time. It normally takes 2 to 3 weeks for us to receive and process a returned item. As soon as your package is received and processed, we will follow the return/exchange instructions included. We apologize for any inconvenience this may have caused you.
They provided a pre-rinted return label, but I didn't notice there wasn't a tracking number on the label, so I was unable to track the package. If you use their label be sure to check for a tracking number, or purchase tracking at the post office. It usually takes about 7 days for a package to be delivered by USPS, so more than enough time to process a refund. I don't know why they have a problem processing refunds. I did pay for my purchase through Paypal, which has a purchase guarantee for buyers/sellers. I was able to submit a claim for missing refund, and a charge back to ShoeMall by Paypal since the company never responded to Paypal's inquiries."
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