- STORE REVIEWS
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Updated on: 2018-07-24
1/5
Charged for a computer order I cancelled!!
"Ordered a computer that they did not have in stock,( Store #6358 Kenosha Wisconsin) we were suppose to get it two days later. When it did not arrive, I checked my email and they had changed the shipping date. When it did not come again, I called them and I was told it was on back order. I asked to cancel the order and was told the money would be credited to my account within 24hrs, IT WAS NOT!! I then received an email with my name spelled wrong stating the order was cancelled and that I was not charged(OH YES I WAS)!!! So I called them again and they told me they saw no proof that I was charged!! I had a bank statement, and receipt that said I was!! They told me I would have to dispute it with my bank. So I went directly to the store, the manager said you should not have been charged until it shipped...well it never shipped because it was on back order and I cancelled it! I have no computer and was charged $490.00 dollars!! The manager then said I will send these copies to our accounting department, but I am not sure when they will contact you. I informed them that I was very unhappy and that whoever there call center is using for customer service should be able to speak much better English and that I would never purchase so much as a pencil from them!! So now I have no computer and a 490.00 charge to my bank account!! DO NOT ORDER COMPIUTERS from them!! Lesson Learned!!"
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