- STORE REVIEWS
- PRODUCT REVIEWS
2005-08-12
5/5
"Fast shipping. Great product selection and the lowest price I could find."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2005-01-15
5/5
"I've ordered from SVC a few times before without any problems. If you know what to look for, you can find some items at decent or bargain prices, though most selections and prices are comparable to other online stores."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2005-01-11
1/5
"Buy.com's Customer Service is horrible. I purchased something from them several months ago but was sent only one of ten items I ordered even though I was charged for all 10. I tried to call their Customer Service, but the number is unlisted. After scouring the internet to find it, I made over a dozen calls trying to fix my order. Every time I called, I was given different information. I filed a claim to get my money back and I had to wait a month before they would even think about giving me one. Finally, they said that I would be given a refund and that it would take 5 days to process. I have this 5 day promise in writing. Yet 5 days later, no refund. I called, they said it would be more than 5 days, so I waited a week. Still no refund. Another call a week later, the refund was "being processed." Over two months, a dozen calls, and hours of my time later, I finally got my refund. Absolutely horrible customer service. If Buy.com cared about retaining customers, they would fulfill their promises and work a lot harder at fixing their problems faster.
I decided to give Buy.com a chance to redeem themselves and placed another order with them. This time, even though the items were listed as in stock when I ordered, my items sat backordered for 6 weeks before Buy.com finally cancelled my order.
Nonetheless, I was stupid enough to make another purchase from them again a few months later when I saw that they offered the lowest price anywhere with free shipping. It turns out that they sent me the wrong item again and I no longer would have the item in time for Christmas due to their mistake. I sent the item back a couple of weeks ago and still haven't received my replacement. Thanks Buy.com for another botched order. You're 0 for 3 in my book."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2005-01-11
0/5
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Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2004-02-21
0/5
""
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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