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2023-01-17
1/5
lifetime Warranty on Guide Gear is a JOKE!!!
"Bought a pair of Guide Gear Hunting Boots with lifetime warranty for $118. They started leaking and without my original receipt that came with the box I couldn't return them. I do have my e-mail receipt and order number that I sent to customer service.... but Rachel that "super customer service gal" said snooze you loose I guess because that's not good enough. Really??? what a fnn joke of customer service experience! Never again will I order from that rip off company!!!!!!!!"
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Merchant Member
2021-10-06
2/5
They missed my order completely!
"I ordered 5 furnace filters that were in stock and I got a confirmation that they would ship the next day and I would receive them in 3 days. 2 weeks went buy with no filters so I called and they said they were sorry and would ship them out that day. 4 more days went by and I called again, this time the women assured me they would ship the next day and they did but only 3 of the 5. Finally after another week I received my last 2 filters.
Only took a month to receive my order that was only supposed to be 3 days! Lol! Doubt I'll be ordering again from this company"
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SupplyHouse Customer Service from SupplyHouse.com has responded
Posted Oct-07-2021We do apologize for the inconvenience you experienced on your recent order with us and that you had experienced a delay in your shipment. We understand receiving your material fast is important for you and we work hard to stay true to the lead times provided. Your order was not the typical scenario as the lead times and delivery dates posted are usually accurate. We truly understand how this additional delay is very frustrating and we appreciate you bringing this to our attention as we truly care about providing our customers with the best possible service. Again, we sincerely apologize for any inconvenience this may have caused to you. If you have any other questions or concerns regarding your order please feel free to contact our customer service team at 1-888-757-4774 or chat online under “contact us" on our website.
Thank you,
Customer Care Team
SupplyHouse.com