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2016-09-12
1/5
Snotty, Disinterested and bordering on stupid!
"I have been buying from Klockit for the past year, and no real issues, UNTIL NOW!! I placed an order on Thursday evening, and since I need the parts for Sunday, I upgraded to 2 day shipping. When I hit send on the order, the confirmation sheet showed standard shipping. I immediately sent them an email stating this,. in the mean time I receive a "confirmation" email, and not only is the shipping wrong, but the number of Items is incorrect as well. I call them first thing the next day, and get things straightened out. Well, Saturday comes, no Shipment, Sunday comes, no shipment. It finally arrives on Monday. SO I call them and speak with Heather, she tells me " tow day shipping takes two to three days" ???? I inform her that it has been four, she then informs me that no, it has been two days, they don't deliver on weekends. There at no point during the transaction is ANY thing that states that two day shipping takes three days, and only Monday Through Friday. I am then dismissed, at which time I send and email stating what I just wrote here, which was responded to by MANDY, what a lovely pair these tow are!!! I have since informed them there will be no more orders with there company. This was met with a mix of who cares and don't let the door hit you on the way out. Heres the thing, we have a clock company that has just taken off, and we are going national with our clocks and will be buying large quantities of parts, but not from Klockit!!!!!"
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