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2015-02-11
1/5
"Although I like the selection Fanatics has, their customer service sucks! I returned a gift that I received as I got duplicate gifts. I clearly marked it was a gift and waited the appropriate time for them to contact me (per their instructions) and after hearing nothing, contacted them and they had refunded the money to the gift giver!! In my opinion, good customer service would mandate they screwed up so they should give me the value of the gift even though they refunded the $$ to the gift givers account. Not only were they worthless in helping me, their customer service rep rudely disconnected our chat before having a remotely happy customer."
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