- STORE REVIEWS
- PRODUCT REVIEWS
2012-07-15
1/5
"I ordered a graphics card from these on the 25 june with free delivery which was given between 5-10 july.
Fool me i done some reserch after i orderd and found this site i read the reviews and got concerned, i emailed them on the 4 july to make sure all was ok, i got a reply saying:
Thankyou for your enquiry.
Your order has been updated and this is due for dispatch , - Due between 5th Jul 2012 and 10th Jul 2012 (Currently on time)
Great!
So now on the 9th and no sign of it, i emailed again asking if today or tomorrow and i got a reply on the 10th at midday saying:
We are sincerely sorry for the delay caused with your order and can only apologise for the poor service received.
Unfortunately we have been updated this item is temporarily unavailable due to issues with the manufacturers. This product was not part of our core range and some times we rely on external sources for information on product lead times and stock availability , this was not fulfilled.
We are sincerely sorry for this , was there an alternative model we can source instead or would you prefer a refund ?
Great! again
Ive replied asking for a refund. still feeling uneasy i phoned them and to there credit i got through after 5 minutes, told them i wanted a refund which i was then told will take upto 30 days, not happy with this she said do you want to speak to our accouts department, yes please, THEN CUT OFF!
Still no refund, reading other review not to sure if i will get it back. wae must make there money from interest of our money rather then selling goods that why they dont like giving it back, it only takes a second to refund money but they dont and they have accounts department.
DO NOT USE I'LL NEVER USE AGAIN.
A saving grace would be a quick refund, i will post back when or if i ever get it..
Edit due to WAE+ reply.
Shortly after i posted this reveiw i got an email saying that refund had been done, today the 17 july the refund has indeed been done.
Great!"
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