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2017-12-18
1/5
Notebook keyboard doesn't work + they won't honor 1 year warranty
"As soon as I received the notebook PC I was traveling with it for a month. From the first day, the space bar on the keyboard stuck, inserting an extra space every few words.
The only way the machine can be used is with an external keyboard. I'm not able to carry one of those everywhere I want to bring a notebook.
Dell refuses to repair or replace the keyboard. They are offering me $20 as compensation, even though the Dell notebook PC is largely useless to me as it is.
They claim they the warranty I purchased allows them to assign any value they like to any broken or malfunctioning part of the PC. So they say the keyboard -- even though it's the only way to use the PC -- is only worth $20 out of the about $800 I paid.
Dell is a total scam. I buy several PCs for my business every year. This will be the last Dell."
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