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2009-08-06
1/5
"I bought a customized HP from Costco last April 2008 & the motherboard went out in July of this year. Computers should last 3 to 4 years with no serious problems, but I had bought from Costco so I thought, "No problem, I'll have it serviced under the 2 year warranty." I got a dose of reality. You are on your own after the 90 day return guarantee. What happened is I contacted Costco's Concierge services & spoke with a "technician" for about 1.5 hours, who was clearly just reading a list of things to do. Nice person, he just didn't know much about computers. Finally, he said he could get a case number and have a box sent from the warranty company (the warranty company isn't Costco, it's a third party contractor). The return box arrived and it was too small, so I called and they informed me the computer I had bought from Costco wasn't the one in their records, they claimed the computer sent to me was a slimline (what a load of "carp"). I had my packing slip clearly stating it was an A6460t, and my receipt. After dealing with a number of other people the last person said they wouldn't honor the warranty, because there was no proof I bought the computer from Costco. Wouldn't you like to hear THAT from someone that's supposed to be providing service? I took the computer to my local Costco & spoke with three people, finally ending up with someone claiming to be a manager. I had explained the warranty refusal, shown them my proofs of purchase and the computer with matching model and serial numbers. They pointed to the 90 day return policy and refused to take the computer back. I pointed to the 2 year warranty, the accusing attitude of Costco's service company representative, their refusal to honor the 2 year warranty and asked for a return. They refused, gave me another case number, and told me to go through the process again...a "mistake" had been made, so they said. The mistake was mine, I bought a computer from Costco...buyer beware. After 90 days you are on your own, the run around begins. I'm now looking at a month or more to get my HP computer serviced, having to send it half-way across the country to a third party service provider that's proven to be untrustworthy. I'll continue buying from Costco, but never again a computer. The one star is for their cheaply built computers and service. I depend on my computers to run my business, but cannot depend on Costco to support my business critical systems."
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2009-08-06
1/5
"I bought a customized HP from Costco last April 2008 & the motherboard went out in July of this year. Computers should last 3 to 4 years with no serious problems, but I had bought from Costco so I thought, "No problem, I'll have it serviced under the 2 year warranty." I got a dose of reality. You are on your own after the 90 day return guarantee. What happened is I contacted Costco's Concierge services & spoke with a "technician" for about 1.5 hours, who was clearly just reading a list of things to do. Nice person, he just didn't know much about computers. Finally, he said he could get a case number and have a box sent from the warranty company (the warranty company isn't Costco, it's a third party contractor). The return box arrived and it was too small, so I called and they informed me the computer I had bought from Costco wasn't the one in their records, they claimed the computer sent to me was a slimline (what a load of "carp"). I had my packing slip clearly stating it was an A6460t, and my receipt. After dealing with a number of other people the last person said they wouldn't honor the warranty, because there was no proof I bought the computer from Costco. Wouldn't you like to hear THAT from someone that's supposed to be providing service? I took the computer to my local Costco & spoke with three people, finally ending up with someone claiming to be a manager. I had explained the warranty refusal, shown them my proofs of purchase and the computer with matching model and serial numbers. They pointed to the 90 day return policy and refused to take the computer back. I pointed to the 2 year warranty, the accusing attitude of Costco's service company representative, their refusal to honor the 2 year warranty and asked for a return. They refused, gave me another case number, and told me to go through the process again...a "mistake" had been made, so they said. The mistake was mine, I bought a computer from Costco...buyer beware. After 90 days you are on your own, the run around begins. I'm now looking at a month or more to get my HP computer serviced, having to send it half-way across the country to a third party service provider that's proven to be untrustworthy. I'll continue buying from Costco, but never again a computer. The one star is for their cheaply built computers and service. I depend on my computers to run my business, but cannot depend on Costco to support my business critical systems. I will never buy another HP computer."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
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