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Updated on: 2017-10-29
1/5
Worst Customer Service Experience I've EVER had...
"I placed an order for 8mm beads with BeadCorp.com. They sent me two 8mm and two 6mm, which I initially took as packing error. I politely contacted them to rectify, to which they responded, rather absurdly, by saying that the discrepancies were due to the items being handmade and the problem being out of their control. I questioned that response, pointing out that the two 6mm items were perfectly formed and sized, as were the two 8mm items, and that their response made no sense. Still they did not acknowledge a basic packing mistake, but instead went back and forth several times with some nonsense about a new batch being sized differently. Anyone working with beads, knows size matters. 6mm is NOT the same as 8mm, and pricing for 6mm is LESS than 8MM. Not to them. Still, it was only after I informed them that i would be cancelling my account and no longer recommending them on my website and blog that they THEN apologized for their PACKING mistake, owned up to the HUMAN ERROR, and told me that they draw the line at me "Threatening," them, calling me "Unprofessional," and "Aggressive." All I can say, is it's just UNBELIEVABLE..I assure you, the others on this site who state that this company is nasty and retaliatory when merely asking them to correct their OWN mistakes are spot on! That being said, I have cancelled my account, and I will be writing a blog about customer service in general, and THIS company in particular. I will NOT be recommending them for obvious reasons, and I will then post the ENTIRE thread of emails for anyone who wishes to read it. I have a lot of faith in the human ability to read what transpired and decide for themselves if this is a company they wish to do business with. For me, the Three Pillars that hold up a Good Business Relationship are : Good Product, Good Value, and Good Service. This company's lack of number three, reduces the entire relationship to a crumbled heap of garbage, not worth the headache. Online shopping can be very tricky for both the buyer and seller. I for one am GLAD to give a great shout out for any company deserving, thus helping my fellow shoppers, but i feel just as obligated to warn others of those sites where they can get mired in an unnecessary battle with unprofessional and rude staff over the smallest, and easily, correctable errors. Consider yourselves warned..."
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