- STORE REVIEWS
- PRODUCT REVIEWS
2008-07-15
0/5
""
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Ease of ordering online
2003-09-22
1/5
"I wish I could give less than one star. I cannot express the frustration that dealing with this company has caused. The worst customer service that I have ever experienced. Three weeks trying to straighten out a purchase (an hour on hold at a time & then dropped VM that they NEVER responded to, 10 calls & emails/day that were NEVER responded to). When a person was finally contacted -- they promised to call back & NEVER DID. I finally sent a wire transfer to assure speedy shipment -- after a week of trying to call to confirm receipt -- finally was told that they never received (my bank says they are lying) & that if the payment is found, it will be 10 days to receive goods.
PLEASE, PLEASE SAVE YOUR SANITY & DO NOT DEAL WITH THIS COMPANY -- I only hope that I can get my money back."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
