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Merchant Member
Updated on: 2024-05-06
1/5
Poor communication cost me $$$
"When placing the order the website said 1 to 2 weeks for delivery except for custom items. I was not ordering anything custom. I placed my order and received a confirmation email that said "Orders usually ship within 1 - 2 business days ". This was good news since this is all we were waiting for to open our store. After a week I had not received the order which seemed strange since we are only a few hours from their facility. I called and was told that it would be 2 to 3 weeks before my order would ship. Very disappointed in the poor communication and false promises!"
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