- STORE REVIEWS
- PRODUCT REVIEWS
2013-05-28
5/5
"Excellent service all around. Products were correct and delivered on time. Customer service was very helpful in ensuring that products were the correct ones (to help prevent user error). Of course, their videos are of great help to the novice repair person like me."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2008-01-13
1/5
"purchased an hp monitor w2007 from Amazon and tried to set it up. called HP for assistance. they kept insisting that I had to register the monitor with them before they could help. tried to explain that this was not true and that under US law, such registration was not necessary to obtain warranty assistance. since all they are capable of doing is reading from a screen, they could not get past this point. I asked for a supervisor, but they told me (again) that they had to register the item first. I said no, get me a supervisor. We went around in circles for a while until he agreed to get me a supervisor. He then proceeded to hang up on me. I called back and went through the same routine again, but this agent simply stuck to the script. Unfortunately, due to his heavy accent and the background noise, I could only understand about every fifth word. (They clearly moved the call center offshore to save money - to confirm this, I gave my phone number as ***-***-****, which we all know - in the US at least - is not a personal number.) Finally, I hung up on him. Went online to "chat" with a tech person, who was equally useless other than directing me to some irrelavant websites and offer to send a replacement. I inquired if he had concluded that I had received a defective device - he denied that notwithstanding he was offering to replace a machine that could not be hooked up. I then inquired as to whether or not I would be receiving a new or refurbished device - a question he could, or would, not answer definitively. Bottom line. Customer service/tech support is non-existent. Never buying a HP product again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
Favorite Stores
9127 reviews
Least Favorite Stores
278 reviews
