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preloader
2005-12-28
1/5
"I placed an order on 12/16, for an item that was supposedly in stock. I opted for the more expensive 3 Day Select shipping, to insure that my item would arrive in time for Christmas. Airbomb.com is in San Diego, and I live in Northern Calif., so getting the item to me in time should not have been a problem. The item never arrived. On Xmas Day, I sent an email, ordering them to cancel the order. Today(12/27) they sent me an email, advising me that my order had been completed and shipped. I had to call them to stop shipment. Good pricing is meaningless if they can't fill the order in a timely manner. Non-existent customer service. Don't buy here."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
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