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Updated on: 2021-05-13
5/5
Great experience, no problems, and they shipped fast! Received my order the next morning!
"I had nothing like previous reviewers' experience. I am writing this at 9:54am, having just received my order placed yesterday 1pm. I needed an item within 2 days for a dance recital (which is tomorrow). I was prepared to pay extra for expedited shipping when I saw in the checkout screen that free ground shipping stated "1-day delivery”, which I was very skeptical about, so I called and was told this was only an estimate based on my location (in an adjacent state), and that processing may take up to 48 hours before the order ships, and I was also warned that due to COVID, shipping may be further delayed. It was recommended that I select expedited shipping to ensure delivery in time, but if I wanted to take a chance with free ground shipping, I could call about an hour after placing my order to let their team know I was hoping to have this order ASAP so they could push it through processing a little quicker, but again, they warned that they couldn’t make any guarantees. It wasn't the end of the world if it didn't arrive in 2 days (we could still use everything after recital), and I didn't want to pay $20 for expedited shipping so I chanced free shipping and called an hour later. Both reps were super nice and helpful. The second confirmed exactly what the first had said. I received tracking notification last evening that my order would arrive this morning, and it did! Everything perfect and exactly as ordered. So happy that everything went better than expected, and we have what we need in time for a stage performance…with a day to spare! Keep in mind that free ground shipping was 1-day for me because I live in a nearby state. Further distances would obviously take longer. But for me, service has been spectacular. Couldn’t be happier. Thank you, Dancewear Solutions!"
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