"To start off with the Phone customer service was very Good. But I ordered a pair of New Balance Shoes and waited 4 Days for a Shipping notice to be Emailed to me. After 4 Days I called on the phone. The lady told me the shoes were coming from a different warehouse and she did not know when they would be shipped. You would think if a Company knows a product is gonna be delayed they would at least Email you and tell you they are delayed. I never received any email notification except the one stating they had received my order. I promptly cancelled my order and now i'm crossing my finger hoping my money goes back on my card."