- STORE REVIEWS
- PRODUCT REVIEWS
2014-07-22
1/5
"I purchased two identical lights from Ballard Designs. One was in perfect condition, but the second light came with a glass shade that was the wrong size for the light. I called customer service and was told that a replacement shade would be sent to me. After not receiving a replacement for 10 days I called customer service again. At that time I was told I would have to pay for a new light and I would be refunded when I returned the original. Fine, I paid for a new light. The replacement came and again the shade wasn't the right size. I called customer service again and they ordered a replacement for me and assured me that they would have the manufacturer make sure the shade would fit. I received the replacement light from the manufacturer and for a third time I received the incorrect shade. I finally called the manufacturer directly instead of dealing with Ballard Designs and spoke to someone who could actually help me. The manufacturer sent me a replacement part and the lights look great. I called Ballard for a refund since they failed to credit me back the $160 that I was charged for the replacement (why would that be easy?). Of course I was told that a credit could take 3-5 days even though they received the return a week ago. I'm sure I wouldn't have received a refund if I hadn't called. When I asked if they could give me any other refund since this has been going on for almost 7 weeks I was told (by a manager none-the-less) that they could give me a $25 gift card. I spent $400 on two lights from these guys and I was given the run-around for close to two months. The only way this problem was even solved was by me calling the manufacturer. How is a $25 gift card to their terrible company an appropriate refund for the 5 phone calls and two months of this nonsense?
I'll never buy from them and I've instructed my interior designer friend who told me about this company to stop purchasing from them."
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