"I have used BH for a couple years now and had not had but a couple issues. I was always treated fairly and was taken care of. Being in the hobby for 37 years I have come to realize that problems do arise. Even back in the early 70's I purchased US kits with things missing or balsa cut incorrectly. As a hobbiest I would do my own fixing and make a perfectly flying model. I do not work for BH. I only buy there products and fly them. I use my own 2 part epoxy to glue everything and have the know how about gluing foam products. I have yet to have a failure except for my own dumb thumbs. Just got the F-4 II Pro upgrade and it came with some issues. Being a modeler I know how to take of of the situation, but did let BH know of the concerns. The plane is currently in a paint shop to add a high gloss clear coat. My choice along with my DX-7 for control. I will also use my own metal gear 55 mini servos. I am satisfied with the products so far and will continue to use BH."