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2021-01-14
1/5
Viator and their vendor stole my money!
"Viator and this operator stole my money Never use Viator or this transfer service! Viator is the worst excursion company I have ever used. I didn't know what area of Cancun I was headed to, so, I used their chat service to book a airport transfer to my hotel. I specifically asked them if they could help me pick out a service for my specific hotel and they did the research and told me the one to choose. I booked the airport service and then the day of my service the airport transfer company calls and tells me that my hotel is further away and would need and additionally $60 from what I had already paid. I immediately told them I would need to cancel and they told me they didn't have the order in their system yet and I would have to call Viator, which I did. Then Viator told me when I called that the airport service would have to say that they would have to request on their end. Which when I chatted with them, they said they did. So, Viator told me the refund request was submitted. Post trip I realize that my refund has still not been returned. I called and Viator is NOW telling me that they cannot refund my money. So, i didn't use that service and they kept my money. Citing that the title of the service says Cancun, which is the service suggested by their own operators. Viator is fraudulent and if you're not careful they will take your money. The operators are not knowledgeable about travel or their own vendors. It's unacceptable."
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