- STORE REVIEWS
- PRODUCT REVIEWS
2019-08-08
1/5
Formerly Poor Service Now Worse
"Two years ago I ordered a second pair of dress shoes from Clark's (I have had about 7 pairs total) that did not ship for over a week. Called and was treated very rudely by a customer service agent. Asked for a supervisor and they were worse. Called again the next day and asked for another supervisor and actually got someone helpful who got the shoes shipped, took details on the previous agents and sent me a 50% off coupon. Keep in mind it took 15-20 to talk to someone each time.
Fast forward two years and ordered a pair of casual shoes. 50% off coupon did not work. Ordered anyway because they were already marked down. Again, super slow shipping, almost two weeks to arrive after placing the order. Shoes were the same size as all my other pairs and I could barely get my foot in them. Tried to use the online system to send them back which said select UPS shipping - which did not work. Called 30 minutes, no agent. Called again, 45 minutes to talk to someone who said, they could probably fix it the next day. He was also rude and said originally shipping would not be refunded. Asked for a supervisor who was so condescending and made excuses for the service, shipping, and sizing. Even told me it is always best to try shoes on first. (Since last time I ordered, the nearest retailer of mens Clarks is now 96 miles away!) No offers to help. Finally just chose the USPS shipping options and sent them back.
Called again to speak to a supervisor who apologized for everything but said all he could offer was a 50% off coupon as that was the best thing they could do for my situation. Explained that I got that for a bad agent before and this went much further. When shoes arrived at Clarks they took their full 'six business days' to issue a refund. In the time they were sitting at Clarks I ordered shoes from another company, they arrived, and I took them on a weekend trip and still Clarks had not issued a refund.
Log story short - poor service has only gotten worse and apparently so has the product. No longer a Clarks customer!"
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