- STORE REVIEWS
- PRODUCT REVIEWS
2012-06-22
4/5
"I ordered a pair of ESS Turbofan goggles in Tan from Spearhook.com, because the price was way lower than anywhere else. I had never heard of them before so was a little wary but I decided to go ahead and buy it. I should also add that I received no tracking number for my package, but Gregg was happy to provide me with one when I emailed him.
One week later (not bad) the goggles showed up. Unfortunately, they had shipped me black ones instead of the tan ones (I specifically bought from them because they were the only people who had the tan ones in stock at a reasonable price). No biggie, I work in a receiving department, people make mistakes all the time. I called customer service and spoke to Gregg, who was very polite and helpful. I shipped the goggles back to them, paid for shipping myself, and Gregg re-ordered the tan ones for me, which had actually gone down in price, so that worked in my favor. Gregg told me he would take $6 off my new order to cover shipping costs of the return (my shipping cost $12, no big deal) and that once my return was received, I would be refunded for my first order.
Another week went by, my return got to them and my new tan goggles (yay!) got to me. Add another 5 business days for the refund to completely process through their end and through my bank account, and everything is peachy. I have been very pleased with Gregg's customer service throughout this entire process. Processing and shipping could have been a little faster (maybe they could have rush-shipped my new tan ones to make up for the mistake, but no complaint here) but overall I'm pleased with how my order was handled.
However, I think I would not buy from them again unless I saw another crazy deal like the goggles I found. Amazon is so much easier to use and usually has the best prices. I know being a small company it is hard to compete with a giant like Amazon, but maybe they could see about selling through Amazon?
Anyway, thanks again to Gregg!"
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