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2011-01-17
5/5
"Yea, I am a happy I went with V3 instead of some other major computer companies.
The entire process from ordering to recieving the product was very professional.
Ordered my rig on the first of December recieved it on Xmas eve. I ordered a crave system. Took a bit longer because I asked for some different components that they did not carry. They were very considerate of my requests, and were able to put what I wanted inside of that computer, basically changed the cooler to something they did not carry, and a different case that they use for other systems they build. During this time, before I orderd, I emailed Chuck about it and he let me know that they could use the optional components. When I placed my order he let me know that there were some issues with the ram clearance because of the heatsink and gave me some new options.
So I recieved the computer on Xmas eve took it out of the box. opend up the case took out the piece of foam they had in there between the heatsink and gpu. Checked all the wires and plugged it in. Sadly it did not fire up. Sent an email out and got one back from George saying that,"yea im heading to the office in a bit I will help you when I get there."
Turned out from shipping from California to Philadelphia, made the heatsink bend some pins on the CPU. First this is not V3's fault, just a very heavy heatsink on a cpu shipping 3000-4000 miles. Either way George walked me through how to remove the heatsink, and made me check the cpu for the bent pins and told me to straighten them and put it back in. Then it all worked. Before we came to this conclusion he made me do a run down of all the wires and try to reset the bios, he went down the list of "Why wont it start". Least we got it working and on a holiday that's awesome customer service, I even said, we can wait till after the holidays and he still insisted on helping.
Ran into some problems with the OC setting they had set up, and once again they helped very quickly, and checked in a few times to make sure everything was running smoothly.
I am very pleased with this company, it has amazing customer service. Chuck is the man, he answered all my questions and gave a lot of input about the system, and knows what he is talking about, or if he doesnt he will get an answer for you. In essence this is a company of gamers who makes computers for gamers.
They also have very good documentation and keep notes about your system if anything goes wrong they can give you the settings it shipped with.
I recommend you do business with them =) Can't go wrong.
Just a little extra Chuck and some other people came from a company called Vigor ( where I got my last computer) and some crazy stuff went on there and ended up closing shop. It left some people with un-fulfilled warranties and such. Chuck and some employes made a site to help those people. In all a real class act gotta give it to these people they really care, and try to help =). Glad I found them.
They are also on youtube where you can see Chuck show some of the systems =)
Well back to playing video games ^^."
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2011-01-05
5/5
"Ordered some thermal paste and sound dampning material. Shipped very fast can't wait to install every thing =)"
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