- STORE REVIEWS
- PRODUCT REVIEWS
2012-11-20
2/5
"I would like to write a review of this site because I would like them to know that they need to improve their shipping services a LOT. They have a great solection of items and the prices are fair, but the main problem is that their shipping services are awfull. They only ship by DHL withot tracking number for international orders and in most of the cases the orders never arrives. I have tried to order from them 7 times, and only twice I received the order after three(!!!) months of long waiting. I must say that I wasn't expecting anymore for them to arrive, it was a total surprise. From the products that did arrive I have to say that hey are very high quality, I loved them. Also the site has a great selection of products, wich makes me come to visit the webstore daily to check for the new arrivals. The frustating part is that I already know that I can't order any of them and only lasts for me to wish the items. I hope they don't get offended because of this negative review I am writing about them. I just wanted to be heard by them somehow. I have tried to contact them and persueded them to offer USPS shipping services, but by their replys I can tell they don't care too much about international costumers. I order a lot of stuff from ebay buyers and other online stores, and I never had problems with USPS shipping services. I always receive orders within a month by USPS. I tried to convince Surffanatics.com staff that USPS would be a great solution to ship internationally but I had no success. Well I think that is all I wanted to share with you guys planning to order some good from them. Be aware that international orders will be shipped by DHL and there won't have a tracking number. It only lasts for me to hope that someday they start to ship the orders by USPS. There is so many stuff I would like to buy from them, I want to spend a LOT of money with them but they just seem not to care at all. This is a review of my experience, I think they might be much better when shipping inside USA. Again, this is just an attempt to be heard by them so they can improve their shipping options, I hope they don't get mad at me for writing this bad review of them."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
