- STORE REVIEWS
- PRODUCT REVIEWS
2005-09-07
5/5
"Xoxide had a sale on the Ultra modular PSU's so I bought one, installed it and the second day it completely died on me. So I send it back to Xoxide via the horrible USPS, and it took a whopping 18 days to get from NJ to PA!! But Xoxide still processed the return and credited me for the defective PSU. I wasn't happy with the product but the guys at Xoxide were very helpful and understanding. I will buy from them again, just not Ultra PSU's."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
2003-01-14
5/5
"All in all a good experience. Ordered some impulse items such as uv sensitive ide cables, some fans and cold cathodes. I received everything rather quickly-3 bus. days from CA to NJ (I expected it to take a long time due to all the negative comments regarding airborne express)."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2002-06-05
5/5
"I ordered the canon s30 digital camera from canoga at the end of may and got it in about a week via ups ground. I talked to Mike from Canoga and he was helpful in quickly processing my order. The camera works perfectly and appears to be brand new (no returns or refurbs). I had ZERO problems with ordering from Canoga and am very pleased with my buying experience with them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2002-04-28
2/5
"I placed an order for a sony 19" monitor and soon recieved it but it came in such horrible condition the styrofoam was shattered and the monitor was just busted. So I paid 10bux for the ups guy to come and pick it up and gateway sent a new one. Then this second monitor had a few dead pixels. So i spent another 10 bux to send it back to them and they send me another one. So finally after 2 returned monitors I finally got one that works fine, no dead pixels. I must admit the customer service people were very helpful and understanding. I had no problem with them at all. But it was a real hassle having to return 2 monitors just to get one that works. Especially when it costs 450bux. plus another 20$ for ups costs.
The next problem was just horrible though. I placed an order for a athlon cpu and put the shipto address as the job i had at the time. Since it was on backorder for SO long i called cust svc and told them to cancel the order. Which they said 'your order is cancelled.' fine.. so a few months later I see my CC bill which has a charge for the gateway accsry store and it turns out that they NEVER actually cancelled that order. By this time I was at a NEW job and they sent my cpu to my old job and charged me for it. So I called gateway and complained about this and they were very helpful and said they would contact my old job and would take care of it and i'd be reimbursed the charge. After a few weeks, I got no such reimbursement and I had to be forced to resolve this through my CC company. I gave them all my information including the printouts clearly showing that the order was cancelled. And they resolved the dispute for me. So, even though customer service seems friendly and helpful, they don't always do what they are supposed to do, which in turn causes huge headaches for us consumers."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
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