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2015-02-24
1/5
"LENOVO - YOU ARE KIDDING!! I recently purchased an E series and within two weeks it crashed. I contact the off shore tech support service and spent FIVE HOURS with about four different personnel trying to do an online fix. No hope...these guys were clueless and clearly guessing on what may or may not fix the laptop. I then wrote to the Australian GM to detail my experience and to show him/her how broken the process was. He/she did not even acknowledge my correspondence but buck passed my case onto an escalation manager. That speaks to the culture of the company right there. It was arranged with the escalation manager to pick the machine up and have it repaired at a local service depot. I received the machine back within a week...and guess what...it still doesn't work. This is despite the service center giving the machine a tick of health. I again contacted the escalation manager saying the machine is not fixed, she was going to arrange an onsite tech support visit. The old job ticket gets closed, a new one is opened and I get calls from India wanting to do a diagnostic and over the phone fix. Three weeks later and back to square one with a machine that doesn't work. Lenovo has the worst after sales service that I have ever experienced, no ownership, no accountability, no resolution for a customer. I am seeking a refund and would warn anyone in the strongest possible way...do not buy a Lenovo product unless you want to get sucked in to a regrettable situation. I will never, ever go near a Lenovo product again. YOU HAVE BEEN WARNED!!"
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