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Updated on: 2021-11-21
5/5
A+ Gear and CS, Awful Website
"Best watercooling and modding selection bar none. They carry pretty much anything and everything. They are being hit hard by Covid shortages currently but they STILL have the best selection! CS is and has always been solid as well. They take care of you if there is an issue with your order. Shipping has become expensive even with small items unfortunately. Many times it costs more than the part to ship it with them(with the cheapest option), so shopping around has become beneficial sadly.
Their website on the otherhand is one of the worst you will experience. Its like traveling back to 1999 and dial up speeds, especially if your browsing the site via mobile. The layout is just bad, with useless icons blocking the add to cart/buy button. It is horrible trying to navigate and place an order on your phone. I've become so frustrated at times while trying to place an order on my phone, I've simply gone elsewhere to buy my gear. It's been this way for years with no signs of improvement. The search engine is also useless. If you don't know the exact name of the item your looking for you won't find it. I had a very frustrating experience trying to find a reservoir via the search function. I ended up buying it from a competitor simply because their website just worked, while on my phone.
PPCS your website is costing you money and the update DID NOT FIX IT! PLEASE, find a company that can eliminate the awful website experience so I can order gear while on my phone!
It kills me to be so harsh but it has to be said."
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Merchant Member
Updated on: 2021-11-21
4/5
Solid Service
"Price was the best i found online, including shipping. Part was shipped on time. It was a fragile item and was packaged well. Part was received on the day it was promised.
Part wasn't the same as the one pictured but fortunately it still fit and worked properly.
Will do business with SupplyHouse again. Solid performer."
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SupplyHouse Customer Service from SupplyHouse.com has responded
Posted Dec-08-2021Thank you so much for the rating! We truly appreciate that you took the time to review us. I am glad that you are happy with the part you ordered. For future reference, we would recommend ordering by part number or model/serial of unit rather than picture; some photos on our site may be stock images that do not depict the actual item. If you would ever like to confirm a part, please do reach out to us at at 1-888-757-4774 or chat online under “contact us" on our website. Again, thank you so much for your review and we look forward to doing more business with you in the future.
Have a great day!
Customer Care Team
SupplyHouse.com