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2017-02-01
1/5
Worst company I have ever dealt with
"Ordered 5 items for my daughters apartment in December. Ordered was officially place 1/4/17. Seems easy right? Nothing has been easy. Every step of this order has been unprofessional, unreliable and late. Out of the 5 items, an end table was shipped separately by UPS.. I had no knowledge that this was being shipped and it arrived and was stolen. 2nd end table was shipped and waited all day to sign for it but did receive it. The others items were being shipped only to arrive 5 days past original date and not all 4 pieces were in the order. One of the pieces is now on back order until April. Really!! How could Ballards not know this in December when the original order was placed. A lot of my time has been spent on phone calls, emails and staying home just to receive shipments that should have all been shipped together in the first place. (By the way, a 3rd end table show up too.) Ballards, I'm not sure how you manage to completely screw up order after order after order but it seems that some reeducation on how to properly run a catalog business is needed. Just look to Lands End and LL Bean as a starting point. It can be done people, it really can!!!"
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