- STORE REVIEWS
- PRODUCT REVIEWS
2003-11-10
1/5
"I cancled the order on oct 10th as it was never shipped
Details for order number 0051-W0124292-7284796
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Order Date 10/1/2003
Payment Method Credit Card
USB NETWORK ADAPTER 11M W/ HIGAIN ANTENNA COMBO HWU36D 2 $49.00 $98.00
WLS G BROADBAND RTR WRT54G 1 $89.00 $89.00
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Total before tax and shipping $187.00
Tax $0.00
Shipping ( UPS Ground ) $8.44
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Order Total $195.44
they told me they would be refunding me
its now November 9th and I got this email from them here is the email I recieved on nov 7th
Dear Customer,
I regret to inform you that due to recent unforeseeable or uncontrollable
circumstances, we at eTechWarehouse will be unable to continue operations.
We have worked diligently to solve current logistical issues but
unfortunately we have not been able to find a resolution that will allow us
to solve the problems causing our current delays in both product and credit
fulfillment. We truly believed that we would always be able to find a
solution that would allow us to continue to improve our services and
provide you with quality products, at affordable prices.
At this point we advise you to take appropriate actions with your card
issuing banks to ensure that your funds are credited back to your account.
This can be done simply by calling the customer service phone number
located on the back of your credit card. Simply tell the support
representative that the company that you placed your order with was unable
to deliver goods in a timely fashion and is unable to issue credits at this
time. Since we have discontinued our relationship with credit card
processor we do not have the ability to even request a credit
authorization back to your credit card at this time.
I am deeply sorry for not being able to serve you better. Although our
intentions were always honorable and just, we still feel badly for putting
you through this ordeal. On behalf of the entire eTechWarehouse staff, I
sincerely apologize.
Yours Truly,
Eric Stockton
CEO eTechWarehouse
DO NOT ORDER FROM ETECHwarehous"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
