- STORE REVIEWS
- PRODUCT REVIEWS
2012-06-05
1/5
"I would not recommend buying from GameFly, they are shady and IMHO totally dishonest. When they bought out Direct2Drive, they inherited my account. In my account I had a store credit for about $5 and they simply cancelled it. I contacted customer service and nicely pointed out that they had failed to transfer my store credit along with my D2D account. The customer service reps were rude and dismissive.
Due to this dishonest, unethical, and dismissive behavior, I would NOT recommend purchasing from GameFly, as there are plenty of other (more ethical) software outlets."
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2012-05-10
1/5
"I have purchased many, many Dell machines over the last 10 years, but it had been a few years since I last purchased one. I am amazed how far Dell has fallen. Here are the highlights:
This is my experience with Dell Outlet. They state that these machines (desktops and laptops) are fully working and tested.
I placed two orders for multiple machines. In the first order one machine (out of two) was not properly working (out of the box) on the second order one machine (out of 3) stopped functioning correctly after less than a week.
Dell is apparently (based on my experience) sending machines that (I assume) they know to be faulty or at the very least they know they are not properly testing. Regardless of this, they require the customer to spend hours on the phone to *prove* the item does not work before taking it back without a whopping 15% restocking fee. That's right, 15%! It does not matter if the box is opened or returned sealed, they take 15% unless you spend hours on the phone with tech support.
Once you waste the required amount of time to prove the machine is obviously faulty, they offer to give you $25 off the price if you keep it and don't return it. Both times I declined. I believe that the ENTIRE purpose of this $25 offer is to simply have you keep the machine past the 21 day return policy... and by return policy, I mean they will take it back and charge you 15%... even if it was broken (unless you prove it by spending hours with tech support). The fee also applies even in the case where the unit is sealed/unopened.
On top of that, calls to get the 15% restocking fee refunded are met with a stone wall. You can ask for a supervisor, and you might get one... but even if you do, they will not (and I believe cannot) refund the 15% restocking fee. They simply do not have the power to do so. Any attempt to move up the management chain is met with a firm "No, that is not possible". That's right, no manager above the supervisor level will talk to customers and the supervisors have no power to refund the restocking fee. These geniuses don't even know that Dell policy states that the restocking fee is at Dell's discretion. So arguing your case is pointless.
Perhaps Dell Home has better customer service, but from the other reviews here at ResellerRatings, it does not look to be the case.
In summary, I strongly advise against purchasing from the Dell Outlet. The machines are not tested thoroughly (or at all) and then they require you to prove you got a lemon.
I suspect that Dell Home is just as bad, and I also recommend avoiding them as well.
I should mention that each of the machines I bought were listed as Scratch and Dent, but every single one of them had a big REFURBISHED sticker on them. So don't believe that those people who say "Scratch And Dent" are better than refurbished, since they are one in the same
Lastly, If you do buy a Dell Machine (not recommended!), you should avoid any use of using a Dell Preferred account. Although you can often get a couple of percent off the price, you have virtually no recourse in disputing the restocking fee. Sure you can file a claim, but who do you think Dell Financial Services is going to side with in the case? So if you have to buy Dell (and I don't recommend it) then pay 2% more and use a 3rd party credit card to pay for it. Many of them have cashback anyway that will net you a better discount and will give you the added benefit of some level of objective arbitration should you need to dispute a claim."
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2012-03-24
1/5
"Unbelievably bad experience with Lenovo Outlet. They cancel orders for absolutely no reason days after order placed and send bogus emails saying could not bill credit card (which I verified was not the case).
Multiple calls to cust service resulted in "place the order again" but since it's an outlet limited quantity, I cannot get same config or price. Even cust service reps had no idea why orders were cancelled and why email stated reason that was completely false.
Would NEVER buy from them again. EVER. Spent days pouring over configs to find the perfect one at the perfect price and then they just cancel with no recourse except for me to start over (and to what end, so they can do it again?)
As of 3-23-2012 There are over 170 reviews for Lenovo with an average rating of 1 star (lowest possible score) just goes to show that Lenovo is failing on all fronts miserably. It's too bad because when Lenovo purchased this business from IBM it was THE premiere brand... Amazing how fast and dramtically a company's brand can be driven into the ground by bad management and lousy service practices.
In fairness, the call center guys were nice and tried to help, but the system and policies make no sense and give them no ability to solve problems.
In summary, if you see a Lenovo sale, don't walk, RUN THE OTHER WAY... You will be glad you did."
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