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2021-06-22
1/5
Horrible experience
"My story. A horrible day experience: I searched high and low for months only to find the perfect engagement ring on Kay Jewelers. The ring said that it was available in a store about 50+ miles from my home and that it can be ready for pick up in 4hrs. I immediately placed the order thru affirm and couldn’t want to get the ring for a surprise engagement. After check out I received a confirmation but the confirmation was weird. It stated that the order would be sent out to the store located 50+ miles away from my home. I called the service rep at Kay Jewelers and informed them that I received an email confirmation stating that the ring I ordered was being sent out to the store when initially online it was in store for pick up so something must be wrong. The rep notified me that the ring might not be in the store and that mistakes like this happen and not to worry. If I had known that I would’ve had the ring shipped to a store much closer. The rep also stated that I would receive an email confirmation once the ring arrived at the store. I waited several days before receiving the email that the ring was ready for pick up. I drove about an hour and 30min to Kay Jewelers at 2131 Holmdel Parcel
2131 ST. HWY. 35
STE. 101
Holmdel 07733. When I arrived I was greeted rather strangely but In a polite manner I notified the store clerk that I had a confirmation for a pick up. The clerk stated that I did not need any confirmation number only my name. I provided my name and the clerk verified that the ring did in fact get delivered the day of. When the clerk opened the box I noticed that it was the WRONG ring"
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