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2019-12-24
1/5
Terrible , rude customer service
"i purchased a costume from Dance ware solutions online ... after 3 weeks, it had not arrived, so I contacted the company. I was told my account had a hold on it because I had a balance due to to them for not authorizing my payment( which is their fault for being inept in collecting funds at the time of purchase)... not my problem. I was told they sent me emails regarding my account. In response, I told them I had no idea of anything owed and had not received a single email.... I
always use a credit card or Paypal... authorization is taken care of by these institutions. If funds are not available( of which mine were) then authorization is not accepted. I went back numerous times with a very rude customer service rep named Jolli who proceeded to tell me that until I paid my mystery balance , that I would not receive my item, ordered any be allowed any further purchases. i was also told they would take me to collection agency... lol.
So, bottom line they messed up. Had they been willing to send reproof that i owed anything, or copies of" said " emails I would have quickly taken care of the situation. Instead, I cancelled my order and will never give my business to Dance Ware solutions again. i will also let as many people know as possible the this is a very shady company and to avoid them at all costs"
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