- STORE REVIEWS
- PRODUCT REVIEWS
2013-05-22
1/5
"Tuesday, May 14th: I searched through some online stores for a good price on a new camera and stumbled across AJRICHIES. Their prices looked good. I placed an order for my Canon 5D Mark III, plus 2 memory cards and a warranty on Tuesday May 14th. I selected to have expedited shipping of 1-2 days because I had an event on Sunday May 19th that I needed to use the camera for. $2799 total. Directly after placing my order a status bar at the top of the webpage popped up alerting me that due to a holiday (none of which Im aware of in mid May) that AJRICHIES would be close on May 15th and May 16th, and that all orders would be processed on the next business day Friday May 17th. I was now worried because I needed the camera by May 19th which was a Sunday and mail does not come on Sundays. They also had a banner on the page stating that if you ordered 2 accessories then they would upgrade your shipping. I had ordered 2 memory cards. I tried to call directly after placing my order but the number stated that they were closed and to call back during normal business hours.
May 15th and 16th: The next two days they were closed.
May 17th: I called first thing on Friday morning and was put on hold for 15 minutes. Once finally able to talk to someone I asked them if it was possible for me to receive next day shipping since I paid for the 1-2 day shipping already but also ordered the 2 accessories and the site promised that it would upgrade your shipping. The gentleman then stated that he wouldnt be able to do that because they just opened this morning from the holiday and the order takes 24-48 hours to process, but that it would ship on Monday and take the 1-2 business days and be to my home by Wednesday May 22nd. He then told me that he would send me a tracking number. To my surprise I was now being charged $3404 instead of my original $2799, so I called back to ask why the changes. He expressed to me that I order a low speed memory card and with the full frame camera I need a high speed card. I went ahead and upgraded both memory cards. He also told me that their is a %6 on shipping because they are in New York. I thought it was strange but agreed to the tax fee and the upgrade of memory cards. I stayed calm and told myself that this was OK because ordering from Canon directly would be $3500 and Im now getting the camera, plus memory cards and a warranty for less than that. He told him that he would send me a new invoice with the totals. I thanked him and hung up. I never received any emails with tracking number or new invoice of charges.
Monday May 20th: I waited all day Monday May 20th for a tracking number to be sent to me. Nothing came.
Tuesday May 21st: I called Tuesday May 21st to check on things since I still hadnt gotten any emails. After being on hold for 10minutes someone picked up and then hung up without saying anything. I called back again and this time waited 20 minutes on hold. Finally someone picked up and I explained to them that I was calling to see if I could get a tracking number for my package and invoice. I provided my order number and the gentleman told me that the package was shipped yesterday (Monday May 20th) and would arrive to me by Friday May 24th. I immediately asked him why it suddenly is going to take 4-5 days to ship when I already paid for the 1-2 business day expedited shipping and had already spoken to someone on Friday regarding the shipping who had told me it would be at my home by Wednesday. As I was explaining that I called on Friday the man interrupts me and tell me theres nothing he can do. I asked him to allow me to finish talking and that it was rude for him to interrupt. I then began speaking again and with only 2 words in he interrupted me to defend and deny that I called on Friday. I also began to realize that the voices matched and that I was talking to the same person I spoke to on Friday. I mentioned that to the man and he immediately denied it. I told him that Im 100% positive I spoke to him on Friday. I asked him his name and he refused to tell me. He then called me a liar. I asked to speak with his supervisor and told him that hes not giving very good customer service if hes calling customers liars. He refused to let me speak to a supervisor. I then expressed to him again that all I want is my tracking number to track my package. He told me that he would email it to me right away. I asked him what day is the package going to come and he said Friday. I again told him that I paid for expedited and that I expect it to be here on Wednesday like I was promised. I expressed to him that I was going to come and write a bad review. He then became very apologetic and said that he would call the carrier (FedEx) directly and make sure that it gets changed to be here by Wednesday instead of Friday. He asked me if that would satisfy me and would I not write a review. I told him that if everything comes on Wednesday as promised and there are no defects or things missing then I would be satisfied. I then again asked for my tracking number and he said he would email it to me. An hour went by and still no email with tracking number. I wrote an email to ****@**** expressing that I am in search of my tracking number. 5 hours later I receive an email from AJRICHIES telling me that my package has now shipped, but there is no tracking number attached.
I am extremely irritated that I am getting the run around and also not receiving any information regarding my invoice or tracking number. I should have read all the reviews on here before placing my order. I am still hoping and praying that my camera comes in one piece and not defective so that I can enjoy and not have to go through the process of returning it and getting a refund, which I know will be another headache. I will update this in a few days on wether I have received anything.
UPDATE: Received a tracking number this morning, May 22nd. Went to FedEx website to track package. Information shows that package was sent at 9:14pm on Tuesday May 21st from Brooklyn, NY. So that means that it wasn't sent on Monday May 20th like promised, and was only shipped AFTER I made my phone calls to verify that I would receive it by Wednesday May 22nd."
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2012-07-31
2/5
"I have used BackDrop Outlet before a few years ago and had no problem. I had actually recommended their site to another photographer friend of mine. I hadn't used BackDrop Outlet for awhile, but recommending them then sparked my interest to check their site again. I found some things I liked and I placed an order for several small items on July 7th that were listed "In Stock", just a flash drive and some bumper stickers. I spoke with my friend the same day and told him I was interested in purchasing some vinyl and what he thought about it. (He had purchased vinyl from BackDrop Outlet) He proceeded to tell me a horrible story about how it took almost 3 months for him to receive his order. I decided to hold off on ordering the vinyl and just wait to see if my small order would arrive in a timely matter. Today is July 31st, which is 3 weeks from my order date, and I have still not received my items. I have called BackDrop Outlet 3 times, and each time I have been told the same thing "The item is on backorder, but we are receiving one of our largest shipments in a few days. So please don't hesitate to call back then" When I call back I am told that the shipment has been postponed and won't be arriving for an additional "few days". Luckily the items I ordered aren't hindering me since they are just novelties, but it is a bit annoying. Plus it is discouraging me from ordering larger items in the future.
*Edit*
I received an email from Erik of Backdrop Outlet on August 2nd. He informed me that he would look into my order and get it shipped right away. I have now received my order today August 7th, 2012."
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