- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2011-02-17
5/5
"I was searching for components for my own build, hopefully from one source for simplicity's sake, without much success, when I chanced upon AVADirect. Not only did they have everything I needed but they also had the widest selection of components of any of the 6 or 7 custom builders I checked or even e-tailers like NewEgg or multi-sourcers like Amazon. In addition, their prices were more than competitive and they would assemble anything from a barebones set-up to a full system to your specifications from the parts you choose, test it, burn it in and offer a warranty on all components along with tech support, all for the cost of the parts. This was fast becoming a no-brainer.
You can assemble a system and order online from their configuration tool or browse the site for available parts or you can give them a call. When you call AVA Direct appears to have a small form factor front end. By that I mean you will make contact with one of just a few reps. This is mainly a good thing as you receive a more personalized service than you do at some of the larger builders. Just try to reach the same rep on subsequent calls to someone like Dell. This can sometimes result in a bit of phone tag when they are busy but it is well worth it. Everyone you reach will be knowledgeable and offer solid and reasonable advice with no pressure to "buy now" or upgrade to a more expensive component than you need. Their focus seems to be to sell you what you want and need rather than what they want to sell you. More companies should follow this model. Communication is excellent with call-backs and emails answered in usually no more than 24 hrs. and very often within just a couple of hours either via email or an onsite PM.
Normal delivery times seem to average around 10 days to 2 weeks from the order date which is quite reasonable. They will keep you updated on your build and contact you if there are any stock or compatibility problems. Build quality is top-notch - among the best I've seen - with all wires and cables tightly bundled and carefully routed around the edges of the motherboard and sides of the case for an open design allowing the best possible airflow. If anything, it might be a bit overdone. Even with standard shipping everything comes well packaged, double boxed and well cushioned. In the box you will receive everything you paid for including all manuals, extra cables, mounting screws & parts, standoffs or anything that came with components of your build - even the leftover thermal paste. The only minor glitch with my order was that I received the right case but the wrong color faceplate. As I said, very minor and not worth complaint or return.
As you can guess, I'm very well pleased with my purchase and overall experience with AVADirect including after sale support. The system has performed flawlessly from day one. I'd be hard pressed to come up with a reason for not ordering from AVA Direct."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
