- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2017-08-29
1/5
$300+ Product Arrived Damaged; Terrible Customer Service
"HORRIBLE first-time experience. Purchased the Olivia cocktail table online at the recommendation of an interior designer I hired to redesign my living and dining room. Was excited to receive this new table.
The Olivia cocktail table arrived quickly and was packaged well; however, upon removing the glass top of the table, I immediately noticed a one inch-long cut in the glass top. The base of the table had a "QC" tag attached to it so I am not sure how this item was shipped. First, I contact the Ballard Design store located about 20 miles from my house. The customer service rep tells me I can repackage the table and bring the table into the store for an exchange. The box is 40 inches long, so I obviously cannot wrap my arms around the box. What's more, I later learn the store has a drop-off option but the lady I speak to never tells me about the "drop-off" option when I express frustration about bringing a huge 40' x 29' box in with small children in tow.
I then call the 800 number. This customer service rep tells me to repackage the table and UPS would pick up. If I want to exchange it and would like my table immediately, then I can pay for a new table and a refund would be issued when they receive the table I am returning. Obviously, returning this large item is a huge inconvenience. Reshipping a replacement glass top would have been much appreciated. I called the 800 number again to speak with a supervisor, expressing the inconvenience and asking they ship a replacement glass top. The supervisor tells me UPS will not ship a glass top due to safety issues. So. You can purchase a mirror online, but Ballard Design won't ship a glass top?
This purchase is my first and last from ballarddesigns.com. I now have a damaged $300 cocktail table that looks like someone took a razor blade to the mirrored top of it.
Also, ballarddesign.com won't let you post a one-star review even if you keep it to a few sentences and just the facts. Have tried twice to publish a one-star review and both times I receive an e-mail that says the review doesn't meet their guidelines. Why have a one-star option if you don't let customers publish it?
Save yourself the stress and stay far away from this company!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
