- STORE REVIEWS
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2020-05-28
1/5
NEGATIVE STARS. RETURNS ARE SCAMS NO MONEY BACK
"Honestly SO FURIOUS. Worst customer service ever. I bought 2 pair of earrings a few MONTH ago and decided to return one via mail. WORST DECISION EVER. 1st, the packaging slip told me to send my item back to NY, which I did ( I assumed the NY address was for verification in case they think im sending back a fake one). I then contacted customer service NUMEROUS times to see updates on my return/package. 2nd, They kept insisting that their packaging slip said to send it to OH, which it didn't. I'm not blind, I know the address told me to send it back to NY, I'm not going to pull a NY address out of no where. Customer service started 2-3 cases for me, WHICH HAS DONE NOTHING, STILL NO UPDATES. I contacted them via online chat twice, the first one he created a case for me and said nothing needed to be done, I just needed to wait 3 weeks. 4 weeks AFTER i contact them again and the customer service agent said the case was closed and everything should be all set. A FEW WEEKS LATER, i emailed them asking for updates and they said they stil haven't received my return and they'll start another case for me, which I have not heard back from. I regret buying from JC PENNY and will tell all my friends and family to cancel their JC PENNY cards and never shop here again. Literally WORST CUSTOMER SERVICE EVER. MONTHS LATER STILL NO REFUND, MISSING PACKAGE, AND HAVE NOT HEARD FROM CUSTOMER SERVICE. Work on your customer service and RETURNS PLEASE. PACKAGING SLIPS SHOULD ALL HAVE THE SAME RETURN ADDRESS TO AVOID CASES LIKE MINE. posting on every single review page possible and I'm not stopping until 1. I get my refund back or 2. they fix their customer service."
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