- STORE REVIEWS
- PRODUCT REVIEWS
2003-01-01
5/5
"I ordered the ATI Radeon 9700 Pro OEM card based on FTIComputers advertised price of $278 on PriceWatch.com on December 23. Because of Christmas Eve and Christmas the order didn't get processed until the the 26th. I went ahead and paid an extra $18 for next day delivery and received the card the next morning, Friday, on the 27th. I had talked to the sales department prior to placing my order to see when the card would actually go out because I knew I was up against the holidays and they were very forthright about it, and said I would get on the day I did. Cool. I can handle that.
When I received the package from UPS and opened it up, to my horror there was a Encore V.92 Fax Modem retail box in it with a bag of video connectors, software, and manual. I thought for sure my order had been screwed up. I was fuming! I had been burned in the past by some online retailers. So I got on the phone and started dialing FTIComputing's number when a little voice in my head said, "Check inside the box". I stopped dialing, put the phone back on the hook. Grabbed the modem box and opened it up. Behold the ATI Radeon Pro 9700 card was inside. Carefully placed inside an antistatic bag. I had not been screwed after all. Whew! FTI was concerned enough about the part getting to me in good shape and because it was OEM, they used an empty box to ship it in. Now, they could have used a plain box, but they saved themselves money - and ultimately me, by using an existing part box they didn't have to pay for. May I just suggest they place a sticker or something on it indicating that its just the box and not the part depicted on the box. Overall, a very good experience with FTIComputer and I will purchase from them again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
