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2023-10-29
1/5
Return of a Cab Cadet Riding Mower
"On or about 10/11/23, I ordered a Cub Cade from Home Depot. After receiving the item and putting together some parts, I gave the mower a try. I found out that the belt was not turning the blades. I am 67, so I cannot physically put the belt back on. This should have been attached already. I returned the mower on 10/22/23. When I received no notice about the refund, and no refund, I called Home Depot to inquire. I was told by a "Pedro" that the refund had been processed and that I should get it by 10/27/23, because it takes 5 business days. I checked my bank account on 10/29/23, and still no refund. I used their text messaging to check on refund. I was told that the refund HAD NEVER BEEN PROCESSED. They are holding in excess of $2,500 of MY FUNDS!!! Do not trust Home Depot to refund your money when they SAY it will be refunded. KEEP HOUNDING THEM UNTIL THEY DO. I will be doing more of my shopping at LOWES from now on. I am a contractor and I loved HD's PO process for contractors, but I still want and need my funds for other projects. They have much bigger pockets than me, and holding my funds this long is just wrong. They finally refunded the funds on 10/29/23, to my Paypal account. BUT I STILL DO NOT HAVE ACCESS AS OF THIS WRITING!!!!!!"
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