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2018-09-02
2/5
"No way to avoid saving my credit card information in my account."
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2012-09-28
2/5
"They charged my credit card immediately on receiving my order. In addition, they charged me sales tax even though they have no presence in my state.
Then, the next day:
"We apologize for the inconvenience, but the item you ordered...is currently on back order. Your order should ship within the next few days. "
Eight days charging my credit card, in response to my question about the status of my order:
"Yes...stock has arrived and your order will ship today. I will follow the order and make sure that you have the tracking information as soon as it is available."
Then, two days later:
"We apologize for the inconvenience, but the item you ordered...is currently on back order. We do not have an ETA for when this item will be available again for shipping at this time. Since we cannot fulfill your order at this time, we have cancelled your order and your payment has been refunded."
I will not do business with this outfit again."
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2011-09-11
5/5
"For my first experience with VioSoftware I purchased software on a CD (Norton Internet Security). The item arrived on time in perfect condition and was clearly brand new. The software activated perfectly. The ordering process was straightforward. I look forward to buying from VioSoftware again."
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2010-12-03
4/5
"I purchased a Samsung LN40C650 40-inch LCD television from Vann's. All the details of the transaction were processed correctly, the first time. The television arrived on the day promised and it was double-boxed and well-padded. That's all good, but then that's what consumers have a right to expect.
On the other hand, communicating with Vann's is slow and aggravating. I had a pre-sales question, and after several days of back-and-forth e-mailing -- because answers were either vague or irrelevant -- I finally gave up and picked up the phone. (Vann's did not offer online chat at the time of my purchase.)
In similar fashion, you eventually do get a tracking number from Vann's, but like everything else, it's a slow process. First, you receive a shipping confirmation that simply says "If you have received this email before 12 PM MST on a regular business day, your order will be shipped out on the same day." To get more information, you have to input your order number into Vann's order tracking web page. When I tried this, I received either conflicting information or: "Sorry! Our order tracking system is not responding at this time."
Vann's will refund the difference if it drops the price on your item within 15 days after purchase. But after 11 days of back-and-forth e-mailing to process a measly $10 price-match, I have still not been credited.
Meanwhile, I received three unsolicited e-mails from Vann's trying to sell me an extended warranty.
Overall, my impression of Vann's is that it's run by well-meaning, hard-working people, but they need to improve the way they communicate with their customers. For that reason, I would hesitate to purchase from Vann's in future."
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