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2015-05-26
1/5
"They will continue to bill you AFTER you cancel your automatic service, AND after you get a new credit card/number. Had a new card issued, and Capital One said that they were able to acquire the new info because we had automatic service, which we had already canceled MONTHS ago! Terrible customer service! Called to notify them that they had shipped the products in which we did not order, and that we had previously canceled. They stated that they would email us a return label. Nearly two weeks and several calls later, nothing has shown up. Not in the mail, not in email (yes, checked spam folders as well...), nothing. Call, wait on hold for 20-30 minutes and get hung up on. Had to end up disputing charges for nearly $90 from our credit card company. VERY aggravating to say the least! Seems like a scam to me. Yes, they send the products, the products seem OK. Our son is only 7 months old, so it is hard to say how "great" they are. They are a bit pricey unless you get a discount of some sort (which we did initially). I think there are better choices out there that are a lot less of a hassle. I would avoid The Honest Company. They don't seem very honest to me..."
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