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2018-04-30
1/5
Tiger Direct Canada does not own up to their return/refund policy. BEWARE!
"Purchased a 1TB SATA HDD from them. They ended up sending me a 512GB SATA. Called them for an exchange. The Canadian number DOES NOT WORK ON WEEKENDS. Calling ***-***-**** drops the call immediately.
Calling the Canadian number during the week routes me to their US call center who cannot help. They offer to send your case to their Canadian center, but they never do. Call drops.
After getting frustrated with their phone service, I decided to email their support. Their email address does not reply to emails in a timely manner.
I eventually purchased a HDD from another company, as I did not have time to wait around for TigerDirect to respond.
After more than 15 days (their maximum for a return/refund), I finally got an email reply saying that my purchase had passed their 15 day return policy and they could not provide me with a refund.
I emailed them back and told them I had reached out to them LONG BEFORE the 15 day refund policy expired. I got the same copy/pasted reply back.
So I copy/pasted my same reply back to them. I got their same copy paste reply back. The person wasn't even reading my emails anymore.
I got fed up, so replied asking if they can at least honor the sale and send me a 1TB HDD, and let me return the 512GB one they sent me. This time I got a different reply, saying that I would need to pay for shipping and a re-stock fee.
Chalking this up as a 95$ lesson never to use Tiger Direct again.
I eventually called my credit card company and reported it as a fraudulent charge on my card. I won, as Master Card said they had the same challenges reaching out to, and getting replies back from TigerDirect too. After that, it's in the hands of lawyers.
STAY AWAY FROM TIGER DIRECT CANADA!
Oh, and the owners were charged with fraud back in 2015. Makes perfect sense now."
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