""Thank you very much for the care that you took in explaining everything and especially in the professional packing of this delicate vitrine. It has arrived safely and our gratitude is most heartfelt."
Great customer service, vast knowledge about shipping/packing and a willingness to explain and offer the best possible shipping methods for your unique item. I am willing to expound on this at length if required.
They will do their best for you and that should be more than enough to get your item to you: that is all that I can see for now and what you really need to know."