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2017-06-02
1/5
poor customer service, apparently from off-shore people
"I don't remember whether I've ever ordered from Movies Unlimited before, but probably never will again. They're running a "rare titles, buy-three-get-a-fourth free" offer through 6/30/2017. I picked out those I wanted and put them in the cart. When I came back to purchase, the Web site said the coupon code couldn't be used, because none of these titles was in that group. Worse, when I linked to the group, it came up "no such titles are available".
The people I spoke with are apparently not native-English speakers, and were thoroughly confused about how to handle this, repeatedly asking what I considered dumb questions. This is in strong contrast with other companies I recently had problems with (Secondipity, Shipping Depot), who handled the issues promptly, intelligently, and with (dare I say?) a sense of humor. In both cases, I was assisted by people who were actually involved in running these companies."
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