- STORE REVIEWS
- PRODUCT REVIEWS
2002-08-13
1/5
"I was searching Pricewatch for a monitor as a present for my dad. Pronet Sales listed a 19" flat-screen monitor for $147 + $32 shipping and handling.
Total $179
I placed an order through their website, which listed a higher price for the monitor ($189 + S&H). Upon placing the order I noted that I saw the ad on Pricewatch and only wanted the order to be processed if the pricewatch price was honored.
I found that my order was processed for a total of $226 ($189 + $37 S&H). I contacted them about the error. The staff told me the price was for phone orders only. I informed them that their ad had no mention of this. I also faxed them a copy of my order with the note and the ad from pricewatch. I spoke to a manager who said I was "stupid for placing an order when the price on the website was different than the pricewatch price" (through a thick slavic accent) Then I was told the price would not be honored and I would receive no compensation.
I HIGHLY recommend staying away from this website, and it's subsidiaries."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
