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2024-07-27
1/5
STAY AWAY FROM ALIEXPRESS! WORST CUSTOMER SERVICE
"I had a frustrating experience with AliExpress. Despite paying all taxes, my orders were not delivered within the protection time. When I asked for a refund, they refused, blaming customs clearance—an issue completely out of my control. Their customer service was unhelpful and dismissive. This lack of accountability and poor treatment is unacceptable. Avoid AliExpress to save yourself from the hassle, stress, and wasted money. Shop elsewhere!"
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AliExpressAE from AliExpress has responded
Posted Jul-28-2024Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team